Privacy Policy

Potassium Bicarbonate respects the privacy of customers and visitors using our ecommerce website. This Privacy Policy explains what information we collect, why we use it and how we protect it when you browse our website, submit an enquiry or place an order.

By using this website, you agree to the practices described in this policy.

Information We Collect

We may collect personal information when you create an account, place an order, request a quotation, contact us or subscribe to website updates.

This information may include your name, phone number, email address, billing and delivery address, business details, GST information and order history. We may also collect basic technical information such as browser type, device information, IP address and website activity.

Payment card or banking information is normally processed by the payment service available at checkout. We do not intentionally store complete card details on our website.

How We Use Your Information

We use customer information to process orders, verify payments, arrange delivery and provide order-related support.

Information may also be used to respond to enquiries, prepare bulk quotations, prevent fraudulent transactions, improve website performance and meet applicable accounting, tax or legal requirements.

Promotional communication will only be sent where permitted. Customers can ask us to stop sending marketing messages at any time.

Sharing of Information

We do not sell or rent customer personal information.

Information may be shared with trusted service providers only when necessary to complete an order or operate the website. This may include payment gateways, courier companies, transport providers, website hosting services and professional advisers.

We may also disclose information where required by law, a court order or an authorised government agency.

Cookies and Website Analytics

Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functions, understand website traffic and improve the user experience.

You can control or disable cookies through your browser settings. Some website features may not function properly when essential cookies are disabled.

Third-party tools used for analytics, payments or embedded content may follow their own privacy policies.

Data Security

We use reasonable administrative and technical measures to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no website, internet connection or electronic storage system can be guaranteed to be completely secure. Customers should protect their account credentials and contact us if they notice any suspicious account or payment activity.

Data Retention

Personal information is retained only for as long as it is reasonably required to fulfil orders, provide customer support, maintain business records and comply with applicable legal obligations.

Information that is no longer required may be securely deleted, anonymised or retained only where continued storage is legally necessary.

Your Privacy Choices

Subject to applicable law, you may contact us to:

  • Request access to or correction of your personal information

  • Withdraw consent for optional communication

  • Request deletion of information that is no longer legally required

Some order, invoice, tax and transaction records may need to be retained even after a deletion request.

Children’s Privacy

Our ecommerce website and products are intended for adults, businesses and authorised commercial buyers. We do not knowingly collect personal information directly from children.

If we learn that personal information belonging to a child has been submitted without valid authorisation, we will take reasonable steps to review and remove it where required.

Third-Party Links

The website may contain links to payment providers, courier tracking pages or other external services.

We are not responsible for the privacy practices, security or content of third-party websites. Customers should review the privacy policy of an external service before sharing personal information with it.

Changes to This Privacy Policy

We may update this Privacy Policy when our website services, business practices or legal requirements change.

The revised version will be published on this page. Continued use of the website after an update means that you acknowledge the revised policy.

Contact Us

For questions about this Privacy Policy or the personal information associated with your account or order, contact Potassium Bicarbonate through the details available on our Contact Us page Or you can email us at: help@potassiumbicarbonate.co.in

Please include your name, registered phone number or email address and a clear explanation of your request so that we can review it properly.