Privacy Policy

At Mineral Water Plant Laboratory, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit potassiumbicarbonate.co.in, contact us, request a quotation, place an order or use our laboratory setup and equipment-related services.

By using this website or voluntarily sharing your information with us, you acknowledge the practices described in this Privacy Policy. Please do not submit personal information if you do not agree with this policy.

Information We May Collect

We collect information that is reasonably required to respond to enquiries, understand project requirements, prepare quotations, process orders and provide customer support.

Information You Provide Directly

When you contact us through the website, telephone, WhatsApp or another communication method, we may collect:

  • Your name
  • Business or company name
  • Phone and WhatsApp number
  • Email address, when provided
  • City, state and project location
  • Billing and delivery address
  • GST or business details, where required
  • Plant capacity and product category
  • Laboratory dimensions and existing equipment details
  • Equipment and service requirements
  • Quotation, order and payment-related information
  • Messages, documents, photographs or videos shared with us
  • Feedback, complaints and support communications

Please provide only the information required for your enquiry or transaction. Do not send passwords, OTPs, complete card details or other unnecessary confidential information through website forms or WhatsApp.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our server, hosting provider, security systems or analytics tools, if enabled. This may include:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Pages visited and time spent on the website
  • Referring website or search source
  • Approximate location derived from technical information
  • Date and time of access
  • Error logs and website performance information

This information is generally used to maintain website security, diagnose technical problems, understand website performance and improve the visitor experience.

How We Use Your Information

We may use the collected information for the following purposes:

  • To respond to your enquiry or callback request
  • To understand your laboratory or water plant requirements
  • To recommend suitable equipment and services
  • To prepare quotations, invoices and order confirmations
  • To process and coordinate payments
  • To arrange product procurement, dispatch and delivery
  • To coordinate laboratory setup, installation or technical support
  • To provide warranty, repair or after-sales assistance
  • To maintain transaction and customer-service records
  • To respond to complaints, returns or refund requests
  • To improve our website, products and services
  • To prevent fraud, misuse and security incidents
  • To meet applicable accounting, tax and legal requirements

We will not use your personal information for purposes that are materially unrelated to those described in this policy unless we have an appropriate reason or obtain additional consent where required.

Consent and Communication

When you voluntarily submit an enquiry, call us, send a WhatsApp message or request a quotation, you permit us to use the information provided to respond to that request and communicate with you regarding relevant products or services.

Our team may contact you through telephone, WhatsApp, email or another method selected by you. You may ask us to stop non-essential promotional communications at any time.

Even after a promotional opt-out request, we may continue to send essential communications relating to an active enquiry, confirmed order, payment, delivery, warranty claim or legal obligation.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential functions, improve performance, remember preferences, measure traffic and maintain security.

Cookies are small files stored on a visitor’s device by a website or service provider. Depending on the website configuration, cookies may be used for:

  • Essential website operation
  • Security and fraud prevention
  • Remembering visitor preferences
  • Understanding page visits and website performance
  • Measuring advertising or campaign results, if advertising tools are enabled

You can control or delete cookies through your browser settings. Disabling essential cookies may affect the operation of certain website features.

Analytics and Advertising Services

We may use third-party analytics, advertising or website-performance services. If enabled, these providers may collect technical information through cookies, pixels or similar technologies according to their own privacy policies.

We recommend configuring all analytics and advertising tools with appropriate consent controls where required. The exact tools used by the website may change as the website is updated.

WhatsApp and Telephone Communication

When you contact us through WhatsApp or telephone, your communication may also be processed through the relevant telecommunications provider, messaging platform or device service.

Information shared through WhatsApp is also subject to WhatsApp’s own terms and privacy practices. You should avoid sending unnecessary sensitive or confidential information through messaging services.

Payment Information

Payments may be completed through bank transfer, UPI, payment gateway or another method communicated in an official quotation or invoice.

Where a third-party payment provider is used, payment credentials may be processed directly by that provider. We may receive limited information such as the payer’s name, transaction reference, amount, date and payment status.

We do not request customers to share card PINs, CVV numbers, online banking passwords or OTPs. Customers should make payments only to officially confirmed payment details.

How We Share Information

We do not sell or rent personal information to third parties. We may share limited information only where reasonably necessary for business operations, service delivery or legal compliance.

Information may be shared with:

  • Authorised employees and representatives
  • Equipment manufacturers and suppliers
  • Transport, courier and logistics providers
  • Installation and technical-service providers
  • Payment processors and banking partners
  • Website hosting, security and technology providers
  • Accountants, auditors or professional advisers
  • Government departments or lawful authorities when required

We aim to share only the information reasonably required for the relevant purpose. Third-party providers may process information under their own contractual and privacy obligations.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet applicable legal, tax, accounting, warranty, dispute-resolution and record-keeping requirements.

Retention periods may vary depending on whether the information relates to a general enquiry, quotation, confirmed transaction, invoice, warranty request, legal complaint or regulatory obligation.

Information that is no longer required may be deleted, anonymised or securely archived, subject to applicable requirements and technical limitations.

Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or loss.

These measures may include access controls, secure hosting, software updates, backups, password protection and restricted handling of customer information.

No internet transmission, website, messaging service or electronic storage system can be guaranteed to be completely secure. Customers should also take appropriate precautions when sharing information online.

Your Privacy Rights

Subject to applicable law and verification of your identity, you may contact us to:

  • Request information about personal data held about you
  • Correct inaccurate or incomplete information
  • Request deletion of information that is no longer required
  • Withdraw previously provided consent where applicable
  • Opt out of non-essential promotional communication
  • Raise a concern about how your information is handled

Certain information may need to be retained where required for invoices, taxation, fraud prevention, warranty records, ongoing disputes or other legal obligations.

We may request reasonable information to verify your identity and locate the relevant records before completing a privacy request.

Children’s Privacy

Our website and services are intended for business owners, professionals and adults seeking laboratory equipment or setup services. They are not designed for children under 18 years of age.

We do not knowingly request personal information directly from children. If a parent or guardian believes that a child has submitted information to us, they may contact us to request appropriate action.

Third-Party Links

Our website may contain links to third-party websites, payment services, social platforms or messaging applications. We do not control the content, security or privacy practices of external services.

Visitors should review the privacy policies and terms of any third-party website or platform before sharing personal information with it.

International Data Processing

Some hosting, analytics, communication or technology providers may process information using servers located outside India. Where applicable, such processing will be managed according to relevant contractual requirements and applicable data-protection law.

Business Transfers

If the ownership, structure or assets of the business change, relevant customer and transaction information may be transferred as part of that business transaction. Any such information will remain subject to appropriate privacy and legal obligations.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology or applicable requirements change. The latest version will be published on this page with an updated revision date.

We encourage visitors to review this page periodically. Continued use of the website after an update will be subject to the revised policy.

Privacy Questions and Complaints

For questions, correction requests, deletion requests or complaints regarding personal information, contact us using the details below. Please clearly describe your request and provide sufficient information to identify the relevant enquiry or transaction.

Website: potassiumbicarbonate.co.in

Phone: +91 70487 88978

WhatsApp: +91 70487 88978

Service Area: All Over India

Last Updated: 12 July 2026