Payments & Returns
At Mineral Water Plant Laboratory, we aim to keep every transaction clear, secure and transparent. Before confirming an order, customers receive details about the selected laboratory equipment, specifications, quantity, pricing, applicable taxes, delivery terms and payment requirements.
Payment Terms
Payments can be made through the payment methods mentioned in the quotation, proforma invoice or order confirmation shared by our team. Depending on the size and nature of the project, full payment or an agreed advance payment may be required before equipment procurement, dispatch or installation.
Customers should verify the company details, equipment specifications and payment information before completing a transaction. An order is considered confirmed only after the required payment is received and acknowledged by our team.
Quotation and Pricing
All prices are provided according to the equipment specifications, quantity, brand, project location and service requirements. Taxes, transportation, installation, calibration or other charges will be mentioned separately wherever applicable.
A quotation remains valid only for the period stated in the document. Prices may change after the quotation validity expires due to changes in equipment cost, taxes, transportation or supplier pricing.
Invoices and Payment Confirmation
A payment confirmation or invoice will be provided after successful receipt of payment. Customers are advised to retain all quotations, invoices and payment receipts for warranty, service and accounting purposes.
Order Cancellation
Order cancellation requests must be submitted before equipment procurement, production, customisation or dispatch begins. Once an order has entered the procurement, manufacturing, calibration, installation or dispatch stage, cancellation may not be possible.
If a cancellation is approved, applicable processing, procurement, transportation or customisation costs may be deducted from the refundable amount.
Return Eligibility
Returns are considered only when the supplied item is materially different from the confirmed order, has a verified manufacturing defect or is received in a damaged condition. Every return request is reviewed individually before approval.
The customer must contact our team with the invoice number, product details, photographs or videos of the issue and a clear explanation of the return reason. Products should not be sent back without written return approval from Mineral Water Plant Laboratory.
Damaged or Incorrect Products
Customers should inspect all packages immediately after delivery. Any visible transit damage, missing item or incorrect product should be reported within 48 hours of delivery with clear photographs, unpacking video and delivery documentation.
Claims submitted without supporting evidence or after the specified reporting period may not be accepted.
Non-Returnable Products
The following items are generally not eligible for return:
- Custom-made or specially ordered laboratory equipment
- Products supplied according to approved project specifications
- Installed, used, calibrated or commissioned instruments
- Opened chemicals, reagents, consumables or sterile products
- Laboratory glassware damaged after delivery
- Products with missing accessories, packaging or identification labels
- Items damaged due to improper handling, voltage fluctuation or misuse
Return Inspection and Resolution
After an approved product is received, it will be inspected to verify its condition and the reported issue. Based on the inspection result, we may offer a replacement, repair, service support, credit adjustment or refund, as appropriate.
A return request may be rejected if the product shows signs of misuse, improper installation, physical damage, unauthorised repair, incorrect electrical connection or failure to follow the operating instructions.
Refund Process
Approved refunds are processed through the original payment method or another mutually agreed method. Refunds are generally initiated within 7 to 10 business days after product inspection and final approval.
Bank charges, payment gateway charges, transportation costs, installation charges, calibration charges and other completed service costs may be deducted wherever applicable.
Warranty and Technical Support
Warranty coverage depends on the equipment manufacturer, product category and terms mentioned in the invoice or warranty document. Warranty normally covers eligible manufacturing defects and does not cover damage caused by misuse, improper installation, unauthorised repair, physical impact, electrical fluctuation or lack of maintenance.
Where a return is not applicable, our team may assist with troubleshooting, repair coordination or manufacturer warranty support.
Contact for Payment or Return Support
For payment confirmation, cancellation, damaged delivery, return or refund enquiries, contact us with your invoice and order details.
Phone: +91 70487 88978
WhatsApp: +91 70487 88978
Service Area: All Over India