Payments & Returns
At Potassium Bicarbonate, we aim to provide a clear and secure purchasing experience for every customer. This policy explains the available payment options, order cancellations, returns and refund process for products purchased through our website.
Payment Methods
Customers can complete their orders using the payment methods available at checkout. Depending on availability, payments may be accepted through UPI, credit card, debit card, net banking, bank transfer or other supported online payment options.
Bulk and commercial orders may require full or partial advance payment before processing. Any payment terms for large quantities will be shared clearly before the order is confirmed.
An order is considered confirmed only after successful payment verification.
Order Confirmation
After placing an order, customers receive confirmation through the contact details provided during checkout. Please check the product name, quantity, packaging size, delivery address and contact number carefully before completing the purchase.
For bulk orders, dispatch begins after the quantity, pricing, payment and transportation details have been mutually confirmed.
Order Cancellation
A cancellation request can be accepted only before the order has been packed or dispatched. Once the product has been handed over to the courier or transport service, cancellation may not be possible.
To request cancellation, contact us as soon as possible with your order details.
Return Eligibility
Due to the nature of chemical and food-grade products, returns are accepted only under limited conditions.
A return may be considered when:
- The wrong product or quantity has been delivered
- The package arrives damaged, opened or leaking
- The received product does not match the confirmed order
The issue must be reported within 3 days of delivery with clear photographs or videos of the package, shipping label and received product.
Non-Returnable Products
Products cannot be returned if the package has been opened, used, repacked, contaminated or stored incorrectly after delivery.
Custom-packed quantities, bulk orders and products purchased for testing or formulation trials are generally non-returnable unless the delivered product is damaged or different from the confirmed order.
Returns based only on a change of mind, incorrect application or unsuitable dosage may not be accepted.
Damaged or Incorrect Order
If you receive a damaged, leaking or incorrect product, do not use or transfer the material into another container.
Contact us immediately and keep the original product, packaging and shipping label available for verification. After reviewing the submitted information, we may arrange a replacement, return or suitable resolution.
Refund Process
Once an approved return is received and inspected, the refund will be processed through the original payment method or another mutually agreed method.
Approved refunds are generally completed within 7 to 10 business days. The actual time required for the amount to appear may depend on the bank or payment provider.
Shipping and transport charges may be deducted when the return is not caused by an error from our side.
Bulk Order Returns
Bulk quantities are packed and transported according to confirmed commercial requirements. Customers should verify the product specification, required quantity, delivery location and supporting documentation before making payment.
Bulk orders are not normally eligible for return after dispatch unless there is verified transit damage, incorrect supply or a material difference from the confirmed order.
Contact Us
For payment assistance, cancellation, damaged delivery or return requests, contact Potassium Bicarbonate with your order number, registered contact details and a clear explanation of the issue.
We review every genuine request carefully and aim to provide a fair and practical resolution.